SPEAKER

Ayca Kolukisa

Chief Strategy Officer
International Airport Heraklion Crete

Dr Ayça Kolukısa is the Chief Strategy Officer of the New International Airport of Heraklion, the second largest airport in Greece. She has 20 years of aviation experience, having worked in managerial positions in the Green Field and Brown Field Airport Projects. Several projects that she has supervised in service excellence have received governmental and aviation related awards. Dr Kolukısa holds University degrees both in Civil Aviation Management and in Public Relations and completed her PhD in Civil Engineering in the area of aviation. Her fields of expertise include financial and operational modelling; marketing and commercialisation; business development; capacity planning; customer experience and service excellence; airport management and risk management.